Cellell provides clear and fair warranty coverage across repairs, refurbished devices, and retail products. Warranty terms depend on the service or product purchased and begin from the date your repair is completed or your product is purchased.

Repair Warranty (Phones, Tablets, Laptops & Consoles)

All standard repairs carried out by Cellell include a 12-month warranty on parts and labour.

What This Covers

• The original fault repaired by Cellell
• Replacement parts supplied and fitted by us
• Labour required to correct the covered fault

If the same fault reoccurs within the warranty period, we will repair it again at no additional cost.
This warranty applies only to the original device and customer and is non-transferable.

Diagnostics & Fault Assessment

• Standard faults: Diagnostics are free
• If we cannot repair your device, you will not be charged

Liquid / Water Damage

• A £25 diagnostic fee applies to liquid-damaged devices
• This fee covers inspection, cleaning, and testing and is non-refundable

Repair Warranty Exceptions

Water / Liquid Damage Repairs

• Covered by a 30-day warranty
• Applies only to parts replaced during repair
• Does not cover future corrosion or unrelated faults

Logic Board Repairs

• Covered by a 30-day warranty
• If the repair fails within this period, we will attempt a re-repair
• If unsuccessful, a refund may be issued (excluding diagnostic and non-reusable components)

Refurbished Phones & Tablets

All refurbished devices purchased from Cellell include a 12-month warranty.

Covered

• Hardware faults not caused by accidental or liquid damage

Not Covered

• Accidental or liquid damage
• Software issues caused by updates, apps, or user modifications
• Normal wear and tear

New Devices & Accessories

New Devices

New devices are covered by the manufacturer’s warranty. Claims and duration are subject to the manufacturer’s terms.

Accessories

Accessories such as chargers, cables, cases, and headphones are covered against manufacturing defects only.

Not covered:

• Physical damage or misuse
• Wear and tear

Warranty duration may vary depending on the product.

What Is Not Covered (All Warranties)

• Accidental or impact damage
• Liquid damage (unless specifically repaired by Cellell)
• Cosmetic damage or normal wear and tear
• Software issues not caused by repair work
• Devices that have changed ownership
• Third-party repairs or modifications

Any signs of accidental or liquid damage to repaired parts may void the warranty.

Important Information

• Customers are responsible for backing up their data before repair
• Cellell is not liable for data loss or corruption
• Water-resistant devices cannot be guaranteed to remain waterproof after repair
• Minor cosmetic marks may remain on previously damaged devices
• Uncollected devices after 60 days may be disposed of responsibly

Refunds, Repairs & Replacements

• Refunds are issued only if a device is deemed irreparable after inspection or within warranty conditions
• Retail products follow UK consumer rights and manufacturer policies
• Cellell may offer repair, replacement, or refund at its discretion where applicable

Making a Warranty Claim

Please retain your receipt or order confirmation.

Contact us:
Phone: +44 1204 770902
Email: admin@cellell.com
Address: 148 Deane Rd, Bolton BL3 5DL, United Kingdom

Please include your name, order number, purchase/repair date, and a description of the issue.